Customer Service Frequently Asked Questions
Frequently-Asked Questions PDF Print E-mail

What’s the difference between polycarbonate and acrylic?
Polycarbonate is resistant to breakage due to impact, and is a good choice for harsh environments. However,polycarbonate is susceptible to ultraviolet radiation, and even though we utilizes polycarbonate with a UV inhibitor, the material will yellow over time.
Acrylic is the most common material used for lighting applications. While more prone to breakage than polycarbonate, it will never discolor.

Is Polymer Products RoHS-compliant (Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment Regulations 2008)?

Polymer Products does adhere to the RoHS directives. You can get a RoHS certificate of compliance for our materials by contacting customer service, (800) 258-7659, extensions 2560, 2561, 2562, 2563.

What size lighting elements can I use in your globes?
The wattage of the lighting element you can use will vary depending on the size and shape of the globe. See our Max Wattage specifications.

How long are the string lights?
The six-globe set varies from 10 to 30 feet. The ten-globe set varies from 18 to 40 feet. There is a 20-foot power cord that is NOT included in these lengths.

Where can I find the UL listings for your products?
All of the products manufactured by Polymer Products are UL/cUL listed. Please see our Specifications page for more information.

Is photometric information available for the glass products?
Photometric information is available on the Specifications page and on the specific product pages. In addition to the scanned versions available on our Web site, electronic files in .ies format are available upon request.

Can Polymer cut a specific hole size I need in a globe?
Yes! Polymer has the ability to machine holes in the tops and bottoms of globes, as well as other features.


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